About E-mitra Scheme


E-Mitra is an ambitious E-governance initiative of Government of Rajasthan (GoR) which is being implemented in all 33 Districts of the state using Public-Private Partnership (PPP) model for convenience and transparency to citizens in availing various services of the Government and Private Sectors under a single roof at their door steps using an e- platform. The services are delivered via counters known as CSC (Common Service Center) kiosks in Rural Areas and e-Mitra kiosks in urban areas and also online via www.emitra.gov.in. Hence, these counters provide services related to various departments in an integrated and easily accessible manner to people residing in rural as well as urban areas without any need for running around in government offices. The project has been operational since 2005. Initially it was functioning through a Client Server based Application Software developed by Department of IT & C. In 2010, the old Client Server Application was migrated to Web-based on-line e-Mitra application across all the 33 districts. Recently, a new generic module has been added to e-Mitra portal which allows end to end application and delivery of "Digitally Signed Certificates" such as Bonafide, Caste, Income, Solvency etc. This service was launched by Hon. CM, Shri Ashok Gehlot on 12.05.2011.

PROJECT PROFILE

  • e-Mitra is an ambitious project of the state government which utilizes an e-platform to provide all Government information and services to rural and urban masses under one roof through eMitra kiosks on a Public-Private Partnership (PPP) model. The scope of services that can be provided through e-Mitra kiosks is not limited to Government domain but it may also include services of private sector organizations like LIC, Mobile phone service providers, TV recharges, Insurance, Ticket Booking, etc.

  • The objective of e-Mitra project is to provide wide range of citizen friendly Services of different departments under one roof so that the citizens do not have to run around various departments. Its aim is to deploy information & communications technology (ICT) for the benefit of the masses.The objective of e-Mitra project is to provide wide range of citizen friendly Services of different departments under one roof so that the citizens do not have to run around various departments. Its aim is to deploy information & communications technology (ICT) for the benefit of the masses.

  • Currently, a total of about 1500 kiosks are operational in urban locations while more than 5000 kiosks are operational in rural areas, known as rural e-Mitra (also known as CSC kiosks).

  • Implementation:

    • To implement the project at district levels across the State, the State Government has established District e-Mitra Societies at each District under the chairmanship of respective District Collector.

    • Local Service Providers (LSPís) (and Service Centre Agencies (SCAs)) for ensuring delivery of services under one roof through kiosks established by them.

    • Currently a network of more than 6000 kiosks at both Urban & rural levels is working through various service providers selected by GoR through open tender process. Government of Rajasthan intends to have adequate number of kiosks per panchayat in rural areas and minimum per ward in municipal area.


  • Service Basket:

    • Following broadly categorize the type of services currently being delivered through eMitra platform:
      • Utility Bill & other types of Payment Collection.
      • Submission of Online Application Forms & Fee Deposits.
      • Submission of Grievances/Information Retrieval.
      • Various Certificates & copy of Land Records.
      • Pre Ėpaid services (mobile/TV recharge, LIC, ticket booking, etc.)

    • Currently, more than 50 services of approximately 30 Government departments/ PSUs/ private service providers are being offered through eMitra portal. In addition to the services (G2C+B2C) available on e-Mitra portal, the Kiosks shall also be delivering following services as per the rates approved by GOR:

      1. Bhamashah Services
        • Data updation & enrollment
        • Card printing & lamination
        • Banking services

      2. Aadhar enrollment
      3. Business Correspondent (BC) services
      4. Various digitization/scanning work